Patient Customer Service for the Allied Health Professional

Course Accreditation

This course has been granted prior approval by the American Association of Medical Assistants (AAMA) for 3 administrative/clinical/general CEUs. Granting approval in no way constitutes endorsement by the AAMA of the course content or the course provider.

Author Information

Brian Dickens – MBA, PHD, NATIONALLY REGISTERED CERTIFIED MEDICAL ASSISTANT (NRCMA)
Medical Program Director
Dr. Brian Dickens is a Nationally Registered Certified Medical Assistant (NRCMA) and subject matter expert in the medical assisting and allied health fields.

Address correspondence to:
ANNALS of CE
Editorial Department
PO Box 5005
Basking Ridge, NJ 07920
Email: info@ANNALSofCE.com

Disclosure statement: Dr. Brian Dickens reports having no financial or advisory relationship with any corporate, medical, or political organization doing work related to this educational activity or other business activity.

Approval Number:

144297

Intended Audience

This Patient Customer Service course is an overview of the functions that are generally performed by allied health professionals who have previously completed the respective training. This course is intended to keep allied health professionals aware of the importance of duties often performed in a front-office and back-office/clinic setting as it relates. It is developed for front-line supervisors, workers, and trainees.

Learning Objectives

Upon completion of this course, you will be able to:

• Define the concept of patient-centered care
• Collaborate effectively with other healthcare team members for coordinated patient care
• Learn how to receive and respond to patient complaints and feedback constructively
• Implement strategies for continuous improvement based on patient input

Course outline

• 1. Introduction and History
• 2. Importance of Patient Customer Service
• 3. Specialized Methodology to Patient Customer Service
• 4. Customer Service in Healthcare
• 5. The Allied Health Professional’s Role in Patient Customer Service
• 6. Healthcare Customer Service as a Whole Approach
• 7. Consequences of Poor Customer Service in Healthcare
• 8. References
• 9. CE Test

Disclaimer:

This is a summary of the importance of patient customer service for the allied health professional and is not a comprehensive guide to the role as it relates to the state law and or requirements by the facility. Regulations by those that perform duties/procedures as an allied health professional are obligated to comply with all the requirements of the agencies and employer and should not refer to this program as a guide of legal information or advice.