Medical Assistant in the Front Office

Course Accreditation

This course has been granted prior approval by the American Association of Medical Assistants (AAMA) for 2 administrative/general CEUs. Granting approval in no way constitutes endorsement by the AAMA of the course content or the course provider.

Author Information

Brian Dickens – MBA, PHD, NATIONALLY REGISTERED CERTIFIED MEDICAL ASSISTANT (NRCMA)
Medical Program Director
Dr. Brian Dickens is a Nationally Registered Certified Medical Assistant (NRCMA) and subject matter expert in the medical assisting and allied health fields.

Address correspondence to:
ANNALS of CE
Editorial Department
PO Box 5005
Basking Ridge, NJ 07920
Email: info@ANNALSofCE.com

Disclosure statement: Dr. Brian Dickens reports having no financial or advisory relationship with any corporate, medical, or political organization doing work related to this educational activity or other business activity.

Approval Number:

141885

Intended Audience

This administrative training course is an overview of the front office functions of a medical facility and is generally taken by employees who have previously completed an administrative role or related schooling. This course is intended to keep employees aware of the administrative functions of a healthcare facility. It is developed for front-line supervisors, workers, and trainees who work within the administrative function of the allied health profession.

Examples of covered entities include:

• Clinics
• Hospitals
• Students
• Group practices
• Health insurance companies
• Healthcare clearinghouses

Learning Objectives

Upon completion of this course, you will be able to:

• Describe the duties and responsibilities of the administrative medical assistant
• Explain the laws and rules in the medical field
• Define effective communication techniques and proper letter writing
• Explain health insurance terms and how certain programs function
• Provide protocols for different filing techniques
• Define a substantial amount of medical and administrative terminology

Course outline

• 1. The Medical Assistant
  • A. Duties and Responsibilities
• 2. Medical Law
  • A. Medical professional liability
  • B. The patient care partnership (Patient’s Bill of Rights)
  • C. The HIPAA patient privacy rule
  • D. Legal terms
• 3. Communication
  • A. Phone etiquette
  • B. Verbal and nonverbal communication
• 4. Scheduling
  • A. Appointment books
  • B. Appointment setting
  • C. Types of scheduling
  • D. Scheduling new patients
  • E. Scheduling established patients
  • F. Scheduling conflicts
• 5. Letter writing
• 6. Mail processing
  • A. Incoming mail
  • B. Outgoing mail
• 7. Health Insurance
  • A. Verification of insurance benefits
  • B. Insurance terms
• 8. Medical records management
  • A. Creating a medical record
• 9. Filing
  • A. Indexing
  • B. Alphabetical filing
  • C. Numerical filing
  • D. Subject filing
  • E. Tickler file
• 10. Medical terminology
• 11. References
• 12. Test

Disclaimer:

This administrative training course is an overview of the front office functions of a medical facility and is generally taken by employees who have previously completed an administrative role or related schooling. This course is intended to keep employees aware of the administrative functions of a healthcare facility. It is developed for front-line supervisors, workers, and trainees who work within the administrative function of the allied health profession.